Dave Kenny, co-founder and chief operating officer of Omnidian, has spent more than 15 years building solar plants and the teams and software to keep them running. In this first episode of our Beyond O&M: The Future of Solar series, Dave discusses the evolution of solar as an asset class through his deep experience in building operations and fleet management for both utility-scale solar portfolios and national residential solar leaders such as SunRun.
Dave is passionate about delivering retail-inspired excellence in customer experience (CX) to solar customers. In our conversation, he presents compelling data that underscores the need for a more robust, customer-centric experience. He also illuminates how enterprising entrepreneurs can leverage data and the evolving Internet of Things (IoT) to deliver on customer-centric experience at scale.